Frequently Asked Questions

If you haven't found the answer to your question, please do not hesitate to contact the EAIE Office.

Registration

Do I receive a confirmation of my registration?

Yes, once your payment has been made by credit card on the website, you will receive a confirmation e-mail and a receipt. If you don’t receive these e-mails within 12 hours, please contact the EAIE Academy team.

When can I confirm my travel and accommodation arrangements?

Once the event has received a sufficient number of participants the EAIE Office will contact all participants and inform them to confirm their travel and accommodation arrangements. The EAIE will do this at the latest six weeks before the start of the event.

Can I still register if the registration deadline has already passed?

No, we won’t accept registrations after the registration deadline.

Can I transfer my registration to someone else?

Yes, you can transfer your registration to one of your colleagues and can request this by sending an e-mail to the EAIE Academy team. Please note that no transfer will be accepted later than one week before the start of the event.

Can I cancel my registration without costs?

You can cancel your participation free of charge up until the early bird deadline. Afterwards, you will be charged a cancellation fee of 50% of the registration fee regardless of whether payment has been received or not. In case of a cancellation after the registration deadline or no-show at the event, the full fee will be charged. You will receive a refund of the general participation fee only in case of illness supported by the submission of an original doctor’s note or certificate. Fees for additional activities such as networking events will not be refunded.

Please note that no exception will be made in the event that your visa application is declined. Obtaining a visa and all the associated costs is the sole responsibility of the participant. The EAIE cannot assist in the visa application process other than in the issue of a letter of ‘invitation to attend’. The letter of invitation is only issued once full payment has been received.

Is there a discount if more colleagues from the same institution attend?

No. The course fee is priced per person and unfortunately no discounts will be given for group bookings.

EAIE membership

Do I have to be a member in order to attend the Academy?

No. EAIE events are open to everyone. However, EAIE members receive a significant discount on their course fee.

How can I apply for EAIE membership?

You can sign up for EAIE membership before registering for the Academy and immediately benefit from the fee discount. In order to apply for membership please fill in our application form. The difference in registration fee will not be refunded if you sign up for membership after registering for the event.

Login and password

I don’t know if I have a login name and password

Please go to this page and click on ‘forgot my password’. The system will verify if you are already in our database or you need to create a new account.

I can’t remember my login name or password, how can I retrieve it?

You can retrieve your login name or password here. Follow the instructions and the information will be sent to you by e-mail.

Can the login and password info be used by more than one user?

No, EAIE membership is on an individual basis and therefore all records in our database are individual records and linked to the information of one person.

Payment

How can I pay my course fee?

Payment is only possible online by credit card (MasterCard, Visa, AMEX and JCB) and some Maestro cards.

Can I pay the participation fee on-site?

Unfortunately on-site payment is not possible.

How does the EAIE help with the EU staff mobility grants?

The EAIE can confirm your participation in the event and sign documents necessary for this confirmation. The grant application lies in the sole responsibility of the participants. We advise you to contact your university as well as your national agency of Lifelong learning programme at an early stage. Find more information about EU staff mobility grants here.