If you didn't find the answer to your question, do not hesitate to contact the EAIE Office.
Registration
Do I receive a confirmation of my registration?
Yes, once your payment is completed on the website, you will receive a confirmation email and a receipt. If you don’t receive these emails within 12 hours, please contact the EAIE Office. You can also download a copy from the Order History page.
Can I still register after registration has closed?
No, we won’t accept registrations after the registration deadline.
How can I pay my course fee?
Payment is required upon registration. We accept Visa, Mastercard, American Express, Discover, Diners Club, JCB and UnionPay. All payments made to the EAIE must be in Euros (€). Bank transfer are not accepted for EAIE events. VAT is not charged on the registration fee.
When should I confirm my travel and accommodation arrangements?
The EAIE Office will inform participants when the event has enough registrations to proceed. This confirmation will be sent no later than six weeks before the course starts.
Can I cancel my registration without costs?
If you can no longer attend the course, you may be able to cancel your registration and claim a refund in line with our cancellation policy. Any refunds due to participation cancellation will be processed after the event.
Please note that no exception will be made in the event that your visa application is declined. Obtaining a visa and all the associated costs is the sole responsibility of the participant. The EAIE cannot assist in the visa application process other than in the issue of a letter of ‘invitation to attend’. The letter of invitation is only issued once full payment has been received.
How does the EAIE help with the EU staff mobility grants?
The EAIE can confirm your participation and sign the necessary documents. However, applying for the grant is the sole responsibility of the participants. We advise you to contact your university as well as your national agency for Erasmus + at an early stage for guidance. Find more information about EU staff mobility grants here.
Are group discounts available?
No. The course fee is priced per person and no discounts are offered for group bookings.
Will I receive a certificate of attendance?
Yes, certificates will be emailed after the event to participants who attend the entire course. You can also download a copy from My Events.
Membership
Do I have to be a member in order to attend?
No. EAIE Academy courses are open to everyone. However, EAIE members receive enjoy a significant discount on their course fee.
Can I apply for EAIE membership to make use of the discount?
Yes, you can sign up for membership before registering to benefit from the discount. Please note that if you register for the event first, the fee difference will not be refunded.