Embracing diversity for a better student experience: The role of individual culture (S3.10)

13:30 – 14:30 CEST, 18 September 2024 ‐ 1 hour

Roundtable session

Individual culture is a determining factor in students’ lives, impacting their expectations of higher education institutions. This session aims to shed light on what effect students’ individual culture has on their service quality expectations. Understanding individual cultural differences and drawing on results based on Hofstede’s cultural dimensions can take us closer to mapping and understanding international student expectations in higher education.