Speakers
Tom Wilmot
Ilaria Bossi
Francis Glover
Panel session
Agent regulation has become a hot topic in several of the major English-speaking student recruitment destinations. Governments in Canada and Australia, as well as the UK, have or intend to bring in agent regulation to better control some of the practice that’s causing a regular ‘boom and bust’ cycle for universities. This session will look at why regulation has been brought in, how it is being implemented and what lessons those working in non-regulated markets can learn.
Our panellists will discuss three major areas, before inviting discussion from the floor.
1. Agent regulation in the UK – what happened?
2. What are the learnings for European Universities who are in non-regulated markets?
3. Where do we go now – both those regulated and those not regulated?
Tom Wilmot is the Director of Recruitment and Admissions Solutions at StudyLink a Flywire Company in the UK. He works with institutions to ensure that their agent management and admissions systems are yielding as many enrollments as possible by simplifying their agent application processes and maximising conversion rates.
Tom has been working with or in universities for 12 years having begun his career at the University of Leicester Students' Union and then working at Endsleigh in the UK before moving into international higher education in 2016 with the International Student Admissions Service (ISAS). When ISAS was acquired by Studee in 2018, Tom was asked to head up the University Partnership team and help Studee's partners bridge the gap between their marketing and admissions departments. Tom studied Archaeology and Ancient History at the University of Leicester before completing his Master’s degree at Aston University Business School in Human Resource Management and Business. Since 2020 he has served as a steering group member of the EAIE Marketing and Recruitment Expert Community. He has now been elected to the EAIE's Marketing & Admissions Thematic committee for the following 2 years.
Tom has presented at multiple events around the world including EAIE, APAIE, BUILA and AIRC.
Francis Glover is Director of Global Recruitment at Oxford Brookes University, where he is responsible for the development and implementation of global recruitment, and international student experience strategies.
Prior to this, he led international recruitment activities at De Montfort University, and University of Greenwich. Prior to this, he held various positions including working in student experience, study abroad and partnerships, as well as having market recruitment responsibility in various regions including the Americas, Africa, Middle East, and Asia Pacific whilst working at London South Bank University.
Alongside his work, he completed a master’s at Kings College London in Education Policy, which focussed on how government policy has impacted international student recruitment to the UK between 1997 and 2019. He has been an elected member of the BUILA executive since 2023, with responsibility as the key contact for UKVI. In 2023, he was a finalist for the inaugural “Rising Star” award the the PieOneer awards.
